Privacy Policy

Effective Date: April 7, 2025
Business Name: Rayan Auto Body
Legal Address: 20050 Stewart Crescent #205, Maple Ridge, BC V2X 0T4
Website: https://rayanauto.com
Contact: info@rayanauto.com | (604) 724-7329

At Rayan Auto Body, we are committed to protecting your personal information and respecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect personal information when you:

Submit an estimate or contact form
Call, email, or message us
Interact with our website

This may include:

Name, email address, phone number
Vehicle details (make, model, year, damage)
IP address, browser/device info, and usage data

We collect data via tools such as:

Google Analytics
Meta Pixel (Facebook & Instagram Ads)
Contact/estimate forms
Embedded content (e.g., Google Maps, YouTube)

2. How We Use Your Information

We use your information to:

Respond to inquiries and estimate requests
Book and confirm appointments
Deliver services and customer support
Send updates, promotions, and follow-ups (with your consent)
Improve our website and advertising efforts

3. Marketing Communications

If you opt in, we may send you emails or SMS messages about:

Promotions and discounts
Appointment reminders
Seasonal maintenance tips or updates

You may unsubscribe or opt out at any time by using the link in our messages or by contacting us.

4. Cookies & Tracking

We use cookies and tracking tools (e.g., Meta Pixel, Google Analytics) to:

Understand how visitors use our website
Optimize site performance and ad relevance

You can disable cookies in your browser settings.

5. How We Protect Your Information

We use secure servers, password-protected systems, and restricted access to protect your data. Only authorized personnel may access your personal information.

6. Sharing Your Information

We do not sell or rent your personal data. We may share your data with trusted third parties for:

Website analytics (Google Analytics)
Marketing (Meta/Facebook Ads)
Customer communication tools (e.g., form builders or CRM)

These providers are required to keep your information secure and confidential.

7. Your Privacy Rights

You have the right to:

Access or request a copy of your personal data
Request corrections to inaccurate information
Withdraw consent to receive marketing communications

To exercise your rights, contact us at info@rayanauto.com or (604) 724-7329.

8. Updates to This Policy

We may update this policy to reflect changes in our practices. The “Effective Date” at the top will always show when the latest version was posted.